Brian & Trevors
Your Privacy Matters to Us
At Brian & Trevors, we respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we collect, why we use it, how we protect it and the choices available to you.
This policy applies when you visit our website, contact us, book an appointment, purchase a product, arrange delivery or installation, request service support or subscribe to our newsletter and marketing updates.
Our commitment
Personal Information Handled With Care
We only collect and use personal information where it is relevant to providing our products, services, advice, demonstrations, delivery, installation, support or communications. We do not sell or rent your personal information.
Why We Need Personal Information
Some information is necessary to process an order, deliver products, arrange an appointment, provide installation or service, respond to an enquiry or meet our legal obligations. Other information, such as marketing preferences, is only used where appropriate and permitted.
We aim to keep our privacy information clear, accessible and relevant to the way you interact with Brian & Trevors.
Policy summary
What This Policy Covers
This policy explains the categories of information we may collect, how we may use it, the legal grounds we rely on, how long information may be retained, who may receive it where necessary and the rights available to you under applicable data-protection law.
Information we collect
The Information We May Need
The information we collect depends on how you use our website and services. We may collect information directly from you, automatically through website use or from trusted partners where necessary to provide a requested service.
Information You Provide
- Name, postal address, email address and telephone number.
- Delivery and billing information.
- Appointment, demonstration and installation requirements.
- Product, system and service-history information.
- Messages, feedback and details you include in an enquiry.
Purchase Information
- Products ordered, purchased, installed, serviced or repaired.
- Transaction references, invoices, refunds and payment status.
- Delivery, courier and installation arrangements.
- Warranty, recall and manufacturer-support information.
- Finance application information where relevant and separately agreed.
Automatically Collected Data
- IP address, browser type, device type and operating system.
- Pages viewed, links selected and general website interactions.
- Cookie preferences and website-performance information.
- Referral source and approximate location based on IP address.
- Information generated through consented analytics or marketing tools.
How we use information
Using Information for the Right Reasons
We use personal information only where there is a legitimate and lawful reason to do so. The reason will depend on the type of interaction you have with us and the service you have requested.
Processing Orders, Payments, Delivery and Installation
We use relevant information to process orders, take or confirm payment, arrange delivery, organise installation, provide customer service, process refunds and manage warranty or repair requirements.
The lawful basis for this processing is usually that it is necessary to perform a contract with you, or to take steps at your request before entering into a contract.
Customer Service, Advice and Product Support
We use contact and system information to answer questions, make recommendations, arrange demonstrations, provide technical support, manage servicing and respond to product safety notices, warranty matters or recalls.
This may be necessary to perform a contract, meet legal obligations or support our legitimate interests in providing a high standard of customer service.
Marketing, Newsletters and Product Updates
We may send news, product updates, events, offers and relevant hi-fi information where you have given consent, where permitted by law or where you have an existing customer relationship and have not opted out.
You can unsubscribe at any time using the link in an email or by contacting us directly. We may retain limited information on a suppression list so that we can respect your request not to receive further marketing.
Website Improvement, Security and Fraud Prevention
We may use technical and usage information to understand website performance, improve content, prevent misuse, investigate security concerns and protect our customers, website, systems and business.
Legal and Regulatory Requirements
We may need to retain or disclose information to comply with legal obligations, accounting requirements, tax requirements, fraud prevention, court orders, regulatory requests or other obligations that apply to our business.
Sharing information
Only Shared Where It Is Necessary
We do not sell or rent personal information. We may share relevant information with carefully selected service providers and partners where this is necessary to fulfil an order, provide a service, protect our business or comply with legal requirements.
Operational Partners
- Payment processors and secure payment providers.
- Couriers, delivery partners and specialist installation teams.
- Website, email, hosting and technical-support providers.
- Finance partners where you choose to apply for finance.
Manufacturers and Service Providers
- Manufacturers and distributors for warranty, repair or recall support.
- Service technicians and approved repair providers.
- Insurers and claims-handling partners where relevant.
- Professional advisers assisting with legal, financial or business matters.
Authorities and Protection
- Public authorities, regulators or law-enforcement bodies where required.
- Fraud-prevention and security providers where reasonably necessary.
- Other parties where disclosure is necessary to establish or defend legal rights.
- Relevant parties during a business sale, merger or restructuring where lawful.
Keeping information safe
Security, Retention and Data Protection
We use reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Protecting Your Information
We use security measures appropriate to the nature of the information we hold and expect service providers handling information on our behalf to maintain suitable safeguards.
Keeping Information No Longer Than Needed
We retain information only for as long as reasonably necessary for the purpose it was collected, including customer support, warranty, service history, accounting, tax, legal obligations and dispute resolution.
Information Processed Outside the UK
Some service providers may process information outside the UK. Where this happens, we take appropriate steps to ensure that personal information receives suitable protection in line with applicable data-protection requirements.
Your privacy rights
You Remain in Control of Your Information
Depending on the reason we are using your information and the circumstances of your request, you may have a number of rights under data-protection law.
Access and Correction
You may ask for a copy of the personal information we hold about you and request that inaccurate or incomplete information is corrected.
Deletion and Restriction
In certain circumstances, you may ask us to delete personal information or restrict the way we use it. These rights are not absolute and may depend on legal obligations.
Marketing Choices
You can object to direct marketing at any time. We will stop using your information for that purpose once your request has been processed.
Making a Privacy Request
To make a request, please contact us using the details below. We may need to verify your identity before responding, particularly where the request involves sensitive account, order or payment information.
Keeping this policy current
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, website, business practices, technology or legal obligations. The most recent version will always be published on this page.
Effective date: 25 October 2024. Update this date whenever the final policy is reviewed or materially amended.
Questions or concerns
Speak to Us First
We encourage you to contact Brian & Trevors first if you have a concern about how your personal information has been used. We will investigate and respond as promptly as possible.
Contact us
Privacy Questions, Requests and Complaints
Contact Brian & Trevors if you have a question about this policy, would like to exercise a privacy right, update your details or make a complaint about how your information has been handled.
Privacy Enquiries
For privacy questions, access requests, corrections, deletion requests and marketing preferences, please email our team.
info@brianandtrevors.comGeneral Contact
Contact us about purchases, demonstrations, delivery, installation, service, warranty support or your Brian & Trevors hi-fi system.
Contact Brian & TrevorsIndependent Advice
If you remain unhappy after contacting us, you have the right to raise a concern with the Information Commissioner’s Office.
Visit the ICO